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Tel: +1 646-693-7192
usa flag Now shipping across the USA usa flag
Now shipping across the USA

Opening hours: Monday - Friday 9am - 6pm, Saturday 9am - 1pm

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Terms & Conditions

Goods will be invoiced at price ruling on the day the order is received. Prices are subject to alteration without prior notification.

Value Added Tax
VAT is not included in prices or quotations but where applicable will be shown on quotes and invoices and charged at the current rate.

Export Orders
Prices listed are Ex-Works and are subject to the cost of additional freight, packing, insurance, documentation and all associated export costs. Our sales department will quote these details upon request.

Terms of Payment
Against a Pro forma invoice before despatch: By cheque, credit/debit card or by bank transfer. N.B. Cheques must be cleared prior to despatch of order.

Credit Accounts: Subject to credit being approved, all payments must be made no later than the end of the month following the invoice date. Where invoices are unpaid on due dates credit facilities will be suspended and interest at the rate of 5% per calendar month on the balance outstanding will be charged. We may initiate legal proceedings to recover all payments due, including legal costs and interest without further notice.

Claims for non-delivery, shortages or damage to goods must be notified to A & H Brass within 3 days from the date of despatch.

Return of Stocked Goods
Goods may be returned only after having written approval from the Company. Any offer of credit will be at the discretion of the Company and will be subject to the condition and re-sale ability of the goods on arrival and inspection. A re-stocking charge may be applied.

Special Order Items
Items which have been specially ordered, finished, modified or manufactured cannot be refunded or returned.

All finishes and product colours illustrated in the website and catalogue are for guidance only and may vary from item to item due to the ‘hand’ finished nature of our products. The same is also applicable to our sample finish discs. You may also get a variance of finish when items are ordered at different times.

All lead times are estimated only and are given in good faith. The Company will not be liable in any circumstances for the consequences of any delay in delivery or failure to deliver.

Cancellations and Amendments
Cancellation of orders will only be accepted after written approval from the Company. We reserve the right to refuse cancellation of an order if it has been partly or wholly made, or alternatively to claim from the buyer the cost of work completed. Amendments to orders must also be agreed by the Company in writing and are subject to the same conditions covering cancellation.

All quotations are given and goods sold subject to the condition that the seller’s liability is limited to goods proved to have been defective in material or workmanship when they left the seller’s works. No claim will be accepted where goods have been used for any purpose for which they were not intended, not fitted correctly, not maintained to the seller’s recommended standards, or have been abused or misused. Maximum liability of the Company in all circumstances will be the invoice value of the goods supplied.

Retention of Title
Ownership of goods shall remain with the Company and will not pass to the buyer until payment has been received in full. If any goods are re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

Samples will be charged at normal selling price and will be credited in full once returned within 7 calendar days subject to inspection of items on arrival. Samples of non-stock, special finish or bespoke items will be charged at cost and are not refundable.

Illustrations, diagrams, line drawings, photographs, weights and measure stated in the catalogue are a statement of option and are provided for information only and form no part of the contract. We reserve the right to change specifications at any time. All material on is the property of A & H Brass or the companies that are distributed by A & H Brass in the UK.