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Returns Policy

These conditions are based on the Consumer Contracts Regulations 2013 and apply to all online or telephone contracts for the sale of goods entered into by A & H Brass. 

Please note that Consumer Contracts Regulations 2013 do NOT apply to business transactions that are carried out through the A & H Brass showroom or other Business-to-Business activity such as reselling.

N.B. Trade account orders are B2B transactions and do not fall under the Consumer Contracts Regulations 2013. 

1.1 All our goods are sold with a 12 month warranty from date of invoice provided that they have been maintained as per our ‘care of finishes’ guide, used for suitable purpose and have only been subjected to “fair wear & tear”. In the event of any malfunction or premature deterioration the item(s) should be returned safely at the owners cost to A & H Brass, 201-203 Edgware Road, London W2 1ES so that the manufacturer can be advised. Please see Clause 10 below regarding the Return of Goods procedures. The item(s) will be repaired, re-finished or replaced free of charge, including the cost of dispatch, if still available; if not, an alternative or a full refund of the cost of the item, but not the cost of its return, will be made.


2.1 All online orders will be acknowledged immediately by e-mail. Telephone orders will only be acknowledged verbally when being placed by the buyer. A text or e-mail acknowledgement will be sent at the request of the buyer


3.1 Normally goods will be dispatched within seven days of the Acknowledgment of Order. If there is a problem of supply that will affect delivery beyond 7 days, notification will be sent to the buyer before the expiry of 7 days to provide an estimated lead time.
3.2 Items that have to be modified or specially manufactured to order may take longer to deliver. An estimated delivery date will be supplied with the A & H Brass quotation. Lead times quoted are guides only and may occasionally vary. Any variation from lead times provided will be advised by email.


4.1 Items in a standard finish such as Polished Chrome, Satin Chrome or Polished Brass are generally available from stock. Prospective clients can find out the exact delivery situation by calling us on 0207 402 1854.


5.1 Prices are those ruling at the date of order. Prices on our website are maintained daily but occasionally a few may escape our best attention. If an item is incorrectly priced, we will advise you of the correct price prior to processing your order. Your order will only be processed upon confirmation from the buyer that he/she accepts the new price.


7.1 Orders will be sent using our standard service to addresses within Mainland U.K. and will be dispatched by our own transport or designated carrier. We shall be responsible for the safe arrival and good condition of the goods bought. In the event of loss or damage of the goods, please see clause 9.
7.2 Consignments dispatched outside Mainland U.K. will be subject to carriage and packaging charges and no liability will be accepted by A & H Brass in cases of non-delivery, loss or damage in transit. A & H Brass does not provide, nor offer to provide insurance cover for losses in transit. Buyers can request a quotation for special delivery and insurance which will be offered on a quoted basis.
7.3 The cost of packing, delivery and insurance by special request or outside mainland U.K. will be provided on request.


8.1 The buyer has the right to cancel an order under the Consumer Contracts Regulations 2013. A & H Brass will accept the cancellation of an order providing:
8.1.1 The cancellation is received by e-mail or fax within 7 calendar days of receipt of order acknowledgement. A phone call is NOT acceptable.
8.1.2 The cancellation is sent to A & H Brass by:
 8.1.3 If the goods have already been dispatched when the cancellation is received, they must be returned safe, securely and in showroom condition within seven (7) days of receipt. If these conditions are met, the goods and the cost of return will be refunded in full.
8.1.4 The buyer has a statutory obligation to ensure the goods are returned in a saleable condition whilst in his/her possession and during transit. If the returned goods are received in a damaged condition, A & H Brass reserves the right to refuse their return or debit the cost of returning the goods to a saleable state.
8.2 We strongly advise our customers to return goods in a way that A & H Brass have to sign for receipt of the package and also retain their proof of dispatch for any goods they are returning.


9.1 Goods lost or damaged in transit using our standard service (see para 7.1) will be replaced as quickly as possible or the cost, including dispatch, refunded. However, time must be allowed to make the necessary order tracking.
9.2 If the lost/damaged goods are out of stock or no longer available, A & H Brass will inform the buyer by e-mail or telephone on receipt of the damaged goods. A substitute item will be offered or a full refund of the cost of the original item(s) including its dispatch cost.


10.1 Under Distance Selling Regulations, the buyer has the right to return goods bought from A & H Brass and get a full refund of the price paid for the item:
10.1.1 The buyer completes the Return of Goods Form.
10.1.2 The buyer informs A & H Brass writing by e-mail within 7 days of the date of the Acknowledgment of Order.
10.1.3 The goods must be returned in a saleable condition with the presentation packing (if applicable).
10.1.4 If an item is a special or has to be specially purchased, finished or manufactured, it therefore cannot be returned for refund/credit. A & H Brass will inform the buyer by e-mail and ask the buyer to confirm by e-mail (NOT by telephone) that this condition is understood and that the buyer is still willing to go ahead with the purchase. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed and special order terms accepted.  If no reply is received within seven (7) days, the contract for the sale of the item(s) will deem to have been cancelled.
10.2 If the buyer has already examined the goods in the A & H Brass showroom and subsequently buys the same goods online even if they are made from a different material or have a different finish, the Distance Selling Regulations do NOT apply. However, A & H Brass do have a “7-day approval policy” whereby samples (1 per item) may be ordered and, if returned in good condition within 7 working days, a full refund will be given. The buyer is responsible for the cost of returning the goods and we advise using a service that offers “proof of delivery” as we cannot be held responsible for goods lost in transit. We cannot offer the “7-day approval policy” with any goods that have to be bought in specially and are not part of our standard stock. We will always make clear if goods are “special” and cannot be returned.


11.1 We only accept U.K. Sterling (GBP) for the prices quoted on this website.